FAQ's for Parents
Everything you need to know as a parent on SureSitter
Everything you need to know as a parent on SureSitter
SureSitter was founded by parents, for parents, to help make it easy for you to find childcare that others in your community know, trust and use.
We provide parents with the tools and connections to help find the best childminders that will work for you and your family.
Signing up is really simple. Click on this link. You will then receive an email asking you to confirm your account. You must confirm your account before your profile will be live on SureSitter.
You can change your password at any time. Log in to your dashboard and go to your Account Settings page where you can change your password. Then click Update Password.
Once you have registered and confirmed your email address you can then post a job for a childminder, babysitter or au pair. Your job post should include details of the role and the type of minder you think would be suitable.
Once you have published your job it will be posted on the jobs board. Childminders/babysitters will be able to see open jobs here and apply if they are interested. Parents can also search through smart matched carers and view their profiles. If you see carers that match what you are looking for then you can invite carers directly to apply to your job.
When there are interested sitters that you wish to connect with then you simply pay and receive their contact details.
Our smart matching system reviews your requirements against childminder profiles. Based on location, job type/availability (eg. after-school care) and then other requirements you will see first the most suitable carers. This makes it easier for parents when looking through profiles as they will see the best matches first.
As part of the registration process you will be asked to add your social circles. These include the schools and sporting groups that you or your children are a member of. We do this in order to match you with childcarers that are known and recommended by other parents in your network. Our aim is to find the most suitable childminder, babysitter or au pair for you.
Trust is at the heart of our platform. As parents ourselves of small children we understand how important it is to find a trusted childminder or nanny. We do not carry out background checks. We recommend that you check all employment history, references, immigration and visa status so you can be sure that you are making the most informed decision possible.
We provide parents with the tools necessary to enable you to find the right childcarer for you and your family. SureSitter aims to only show you childcarers that are known and trusted by your friends and family.
We also carry out ID-verification checks. This provides you with an additional layer of trust. If a sitter has been ID-verified you will see the following badge on their profile.
If the childcarer has been Garda vetted then this will be noted on their profile. It is up to parents to verify this.
Once you are happy that you have found a childminder and do not want to receive any more applicants, go into your jobs dashboard and archive your job. This will mean that your job no longer shows on the Jobs Board.
There are two payment options for parents using SureSitter, either a monthly subscription of €29 a month or an annual subscription of €79. Both subscriptions allow for unlimited job posts and can be cancelled at any time. Carers do not pay for using the platform.
SureSitter does not set the rates of pay for childminders and babysitters. Parents and childminders agree this together once we have made the introductions.
No, if you archive your job your subscription will stay active until you cancel it in the Account Settings page. You can continue to post unlimited jobs until you cancel your subscription.
You can upgrade or downgrade your plan at any stage in the Account Settings page of your dashboard. Scroll down to the Your Subscription section where you can amend your plan.
You can cancel your membership at any time and downgrade to an unpaid plan. You can do this in your Account Settings page.
If you wish to permanently close your account please email firstname.lastname@example.org.
Cancelling your membership stops your membership payments. You will still have full access to your account and you will continue to be able to post jobs and search for sitters without being charged. If you would no longer like to be charged for membership but would like to continue having access to your account, this is the best option.
Closing your account deletes all of your details and means you will no longer be able to use or access SureSitter.
Yes! Carer reviews are extremely important. Word of mouth recommendations from other parents provide an invaluable level of trust and comfort. If you leave a review then your friends will see this and are more likely to book that carer.
You should consider meeting in a public place for the first time – for both yours and the childminders safety.
Be sure to ask for references from previous jobs and to check these later with the referee. Talk through your expectations with the childminder to make sure you are both on the same page eg. are you expecting the childminder to prepare meals. Discuss the hours that you need childcare for and if you need flexibility with regard to these.
It’s better to talk through exactly what you need at the beginning so that don’t run into issues at a later stage.
We operate nationwide throughout Ireland.