Building a community based on Trust
At SureSitter trust and safety is of utmost importance to us. As parents ourselves we understand how important it is to find the right childminder or nanny for your family.
Equally, transparency about what SureSitter is, and the steps the platform takes to build trust and security are hugely important to us – which is why we want to outline them here.
The first thing to say is that we’re not a babysitting or nanny agency, but a marketplace, with the aim of giving all of us as parents the ability to view, review and make choices about the childcare options available to us.
We are not a childcare agency. We do not personally meet or vet the caregivers on our platform. We do however carry out a number of automated checks and security measures which are detailed below.
Our aim is to provide parents, like you, with the tools necessary to enable you to quickly and easily source and self-vet childminders, nannies, au pairs, and babysitters.
We are registered with An Garda Siochana as a relevant organisation. This means we can Garda Vet our members. Garda Vetting is a legal requirement for all people working with children and vulnerable adults, under the National Vetting Bureau (Children and Vulnerable Persons) Acts 2012-2016. All of our members can avail of Garda vetting by SureSitter. For more information please email firstname.lastname@example.org. For more information on see other Garda vetting section.
Having a Garda vetting certificate is not a prerequisite for caregivers on the platform. However, if a caregiver has stated on their profile that they are garda vetted, then it is up to you, the parents, to check that they indeed have a valid garda vetting cert. You should request that a caregiver provides you with a copy of their Garda vetting cert before you allow them to mind your children.
We have introduced ID verification so we can be sure that users are who they say they are. SureSitter verifies a caregivers’ identity in real time when they sign up to SureSitter. We do this by working with the 3rd party providers used by some of the world’s biggest financial institutions and marketplaces like us.
The check can be completed on a user’s profile page. Log in to complete the check. Once a user has completed the check, the following badge will be displayed on their profile.
Sometimes, it’s not possible to verify a user via these automated checks and in this instance, we require the user to send us in identity documentation that we can verify ourselves.
If for some reason the automated ID check fails, then we will require the following documentation to manually complete the check:
Once we’ve received and checked the above three photos from you, we’ll be able to show the ID verified badge on your profile.
If you’ve any further questions on identity verification, you can send us an email at email@example.com.
If a user feels that there is a suspicious or fraudulent profile on SureSitter they are encouraged to report this to us using the “Report a User” on each profile and we will immediately take action.
While we do everything we can to ensure that SureSitter is a safe place for both families and carers we recognise that we still have to be safety conscious at all times. Here are important tips to ensure your safety.
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